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Hi, I setup the helpdesk module to create a new entry when email arrives on support@mycompany.com. The entry is properly created, but there are a few things I don't understand:
1) how to send an automatic reply altering the subject with request ID?
2) how to reply to the customer from within OpenERP? It must be obvious but I can't find it.
3) does the helpdesk module track replies?
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Sales Order and Invoice Warning Messages in Helpdesk
Diselesaikan
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1
Agu 25
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312 | |
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0
Mar 25
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1671 | ||
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0
Okt 24
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1601 | ||
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Odoo is creating tickets for me with old emails
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1
Sep 24
|
1716 | |
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1
Agu 24
|
1850 |
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