Fetch mail is intermittently not fetching emails.

Question

we have been having a major issue, every week we miss 3 to 4 emails that dont convert into ticket in odoo helpdesk. user sends email to service@domain.com that gets forwarded to a gmail account as well. we can see email come into domain mail as well forwarded to gmail as well. but odoo is not capturing it and due to this its not converting into ticket.
can someone help on how we can monitor emails that are not being fetched and is there a way to run another cron to fetch these missed emails.

Girteka Logistics · Answer

@Santosh, did you guys managed to get it solved? We have it with our Helpdesk platform.

Lorenzo Bauza Fischer · Answer

hi there
We have the same problem and the issue was fixed when we delete the second database we have for testing
hope this helps someone, we are using odoo 15 community

Amit Dodiya · Answer

If you can post a log for what is going on behind the screen at server side will be helpful to understand while fetching these emails.
Or you can look into this: https://github.com/odoo/odoo/issues/22559 if it's the same one.

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