Please integrate a solution in Odoo so that support agents can access all necessary tools without switching between multiple applications like CRM, discussion forums, VOIP, email, accounting for bill retrieval, and the helpdesk for ticket creation. Similar to how new restaurant apps integrate with POS systems without being the POS itself, ensure that support agents have a unified platform. Implement an intuitive helpdesk feature that records actions directly in CRM, and create distinct roles for support agents based on their skills, such as billing, retention, customer service, and sales. Additionally, improve the forum to categorize customer experience issues effectively, as it remains an underutilized but crucial contact point according to John Goodman's research highlighting that customers prefer interactive channels like face-to-face or telephone communication for issue resolution (Goodman, 1999).