The bank account is syncronized with Odoo through Salt Edge. The connection worked well for 3 months until the credentials expired.
When I click on "update credentials" Odoo gave me this error
"Server Error New connection credentials do not match reconnected connection. Please create a new one. "
So I am not able to connect with my bank institution nor Saltedge.
I can create a new account but I do not want to lose the whole data and payment matching that is already done.
Can someone please help me?
Contact Salt Edge Support:
Salt Edge provides direct support to their users. Explain the error message you're encountering and see if they can help you troubleshoot the issue and re-establish the connection with your bank using the existing credentials.
Carefully review the error message:
The error message mentions "New connection credentials do not match reconnected connection." This suggests that there might be a discrepancy between the credentials you're entering when updating and the ones stored by Salt Edge.
Double-check that you're entering the correct username, password, and other required information for your bank account. Pay close attention to any typos or special characters.
Try clearing your browser cache and cookies:
Sometimes, cached data can interfere with online connections. Clear your browser's cache and cookies, then try updating the credentials again.