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After-Sales Features

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Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides. In this video, learn how to set up Odoo's After-Sales Features to manage all things after a sale has been made! Other lessons related to this video: 28.a Helpdesk Team Set-Up 28.c Live Chat 28.f Helpdesk Reporting Need more information about Odoo apps? https://www.odoo.com/documentation/user Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.

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1. On the Helpdesk ticket form, which button do I click to plan a Field Service intervention?
Create Task Field Service Create Field Service Plan Intervention
2. Can I view a repair order from a Helpdesk ticket?
Yes, by clicking the “Repairs” smart button or the link to the repair order in the ticket’s chatter. Yes, but only if you have access rights for the Repair module. No, this cannot be done through a ticket.
3. Which of these after-sales features can I NOT enable on a Helpdesk Team?
Return Refund Training Coupon