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Hi!

I added some products accidentally to a project we have and then I removed them from the project. BUT, the sales order that we had confirmed is affected and the products are shown in the invoice (with quantity zero and price zero but I want them to be completely removed from the sales order). When I try to delete them from the sales order I receive this error :" You can not remove an order line once the sales order is confirmed. You should rather set the quantity to 0." 

But I need to remove these order lines completely from the sales order!!! Is there any way to remove them without needing to delete the whole sales order again and create a new one?


Thanks a lot in advance. 

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Best Answer

Hi,

In order to delete the lines from the confirmed sale order , we need to cancel and reset to draft first. then delete it.

1. Go to sale -> select the sale order-> cancel


2. click the set to Quotation


3. Delete the sale order line.


Hope it helps

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