Skip to Content
This question has been flagged
2 Replies
2217 Views
Avatar
ZAMEEL ISMAIL

Hi,

I'm using Odoo 18 and facing issues in the POS module:

  • Some orders can't be validated.
  • Some orders can't be printed.

It happens randomly — some orders work fine, others don't. I'm using POS in chrome.

I've tried clearing the POS cache, checking browser console and server logs, but couldn't find a clear cause.

Has anyone else faced this?

Any ideas on what could be wrong — config issue or a possible bug?

Thanks!

 

Avatar
Discard
Avatar
ZAMEEL ISMAIL
Author Best Answer

Hi Dhrumi,

I followed the suggested steps, but I’m still facing the same issue:

  • Validation fails for some orders.
  • Printing does not work consistently.

Additional info:

  • No IoT Box/POSBox (direct browser printing).
  • Odoo 18 Community deployed on AWS EC2 with a custom domain.
  • I checked the browser Console (F12) — I can see some JavaScript errors during validation/printing.
  • No custom modules affecting POS.

It seems like a frontend or server communication issue.

Any suggestions on how to fix this or anyone else facing similar issues in Odoo 18 POS?

Thanks!

Avatar
Discard
Avatar
Dhrumi (Wan Buffer Services)
Best Answer

Check for Common Causes

These issues are often linked to:

  • Missing or incorrect printer configuration
  • Problems with network or proxy setup
  • Issues with the POSBox or IoT Box
  • JavaScript errors in the browser (since POS runs in a web interface)
  • Misconfigured receipt templates

Confirm POS Printer Setup

  • If you’re using POSBox or IoT Box:
    • Make sure the device is connected and turned on
    • Check if the browser can communicate with it
    • Test with the POS IoT diagnostic tool in Odoo

 You can test by:

  • Going to Point of Sale > Configuration > IoT Boxes
  • Click on your IoT Box and test the printer connection

Enable Auto-Print (if needed)

  • Make sure "Automatically Print Receipt" is enabled in your POS settings.

Path:

  • Go to Point of Sale > Configuration > Point of Sale
  • Select your POS session config
  • Scroll to the Bills & Receipts section
  • Check the box for Auto Print

Inspect Receipt Template

  • The receipt layout might be broken or have syntax errors.
  • Check the custom receipt template (if you're using one) for any issues.

Use Developer Tools in Browser

  • Open the POS in a browser
  • Use F12 (Developer Tools) to view the Console tab
  • Look for JavaScript errors when trying to validate or print
  • This helps you identify if there’s a frontend issue

Check for Module Conflicts or Custom Code

  • If you have installed custom POS modules or made changes to the JS, XML, or Python files related to POS:
    • Temporarily disable them and test again
    • Conflicts in overrides can break the print or validation flow

Restart & Update

  • Restart your Odoo server and browser
  • If using a deployed version, clear the browser cache
  • Make sure you're using the latest build of Odoo 18 with all patches

Test the Workflow

  • Open a new POS session
  • Make a test transaction
  • Validate the payment and check if the receipt prints automatically


Avatar
Discard