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Hello,
Can you please help me with issue with customer portal.
My customers can not resolve url they receive in email message to view/accept document online.
They get 404 Not found error but when they go to Odoo instance web page they can resolve and see database selector.
Also if I add new page to website that page is also available through internet.
Sorry for bad explanation. If try to include links in post I get forbiden and can not post
Thanks for your help.
Carlo
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
For example they receive link like this :
https://sub.domain.com/mail/view?model=sale.order&res_id=81&access_token=6c1fe2e9-b6bc-4e80-82b5-c88841c1aa93&pid=1753&hash=fb05a43746eb642c104c14f2f1ed5d578aec1d1e34ed300fc66dc8cea4abd2c1&auth_login=username%40gmail.com
And this is not resolved but https://sub.domain.com it is.
I'm running Odoo v16 CE with nginx and behind firewall. I don't see any DNS issue when they can resolve http://sub.domain.com
When I go to https://sub.domain.com from LAN I'm presented with webpage, and when I go from outside to https://sub.domain.com I'm seeing database selector.
The issue is resolved, I think. I had exactly the same website configuration in other database (I use one for testing one for production).
Can that be the problem?