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In Helpdesk we frequently get customer messages saying they CC'd another person and that person is not receiving additional emails.
Is there a way to see in the recieved message if a customer has CC'd an additional person or even better an automated way to have that person added as a follower?
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
Did you find a solution to that? We have the same situation as well.
Lorena, I have not found a solution to this.