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3 Vastaukset
5933 Näkymät

You cannot archive a contact linked to an internal user

What does it mean "linked"? As far as I can see the customer contact I created is not linked to anyone. I even mnaged to delete all order history and even all fields.

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Paras vastaus

In v12, there is a condition like

if partner.active and partner.user_ids:
    raise ValidationError(_('You cannot archive a contact linked to an internal user.'))

It means there is a user which is linked with one of the partner and you are trying to archive it.

You can check that partner/customer in "Related Partner" under the user form view.

Hope this will help you.

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Tekijä Paras vastaus

What is a related partner? Where can I see what the related partner to a customer is?

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Paras vastaus

Before archiving User, you should make inactive the related partner of that user. Goto Contacts -> select the related partner of User -> Archive, Then do same for the User.

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