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Help! I am struggling to open a register from the POS App. I have 3 different registers and when I open one it works, but the other register just keeps loading for a long time and eventually does not load. What should I do?


I am using Odoo Online only.

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Paras vastaus

Hi,

If a specific POS register is stuck on loading while others are working, here are a few things to check:

1. Check Previous Sessions:


    Go to Point of Sale → Orders → Sessions.


    Ensure there are no open/incomplete sessions for the problematic register.


2. Validate POS Configuration:


    Confirm that all Payment Methods, Journals, and Stock Locations are properly configured.


    Ensure no required settings are missing for that register.


3. Browser Cache & OWL Errors:


    Refresh with Ctrl+Shift+R or try opening POS in Incognito Mode.


    Open Browser Dev Tools (F12) → Console Tab, and check for any JavaScript errors (OWL component failures).


    OWL errors can occur due to:


        Custom POS modules or modifications.


        Missing images or product data.


        Corrupted browser IndexedDB cache.


    Try clearing browser Site Data (IndexedDB + LocalStorage) and reload.


4. Contact Odoo Support (Odoo Online SaaS):


    If the issue persists, raise a support ticket to have Odoo clear backend cache or check for corrupted data in the register session.


Hope it helps

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