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I installed the mail plugin and i can add contacts and opportunity's.  I saw a demo that could create a task or an ticket.  

I don't have these buttons

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Hey,

just to make sure... Do you have project and helpdesk app installed?

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Yes, both apps are active :-)

It should work if the apps are installed and the user is a "user" or "admin" of the proper app. Maybe reinstalling the plugin on 365-side will help.

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Hi 

You can refer to the odoo Documentation, Using this method you can link with the outlook
https://www.odoo.com/documentation/16.0/applications/productivity/mail_plugins/outlook.html

Hope it helps

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We installed the outlook plugin, en we made a connection with our odoo-database, it works fine, unless the buttons to create a projecttask or helpdesk ticket. do i need to re-install it to fix it ?

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