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Hi boys, please, how can I register reclamation of purchased products? When customer send me some defective product in guarantee, I must check this and send him new one from warehouse. So I need made some record about this and create delivery order for new good product from warehouse without any invoice and payment...
Do you know some solution for this job?
Many thanks, Petr
Hello,
one way is Suppose you have deliver 10 pic of product . now 5 of among them are defective. In this case ,you just return 5 pic . So with "IN/0000X-OUT/0000X-return" product will return to you. Now make new direct DO of 5 pic with same source document (SOO12) . deliver it.
Many Thanks.
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