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Hello 

My IM is Installed and working. But no one but admin can receive messages. So I found this is on the forum:

1 - Activate the public user

2 - Set its password as 'public'

update res_users set active = True where login = 'public' then set the password to 'public' 

It solved the problem for others. But how is the statement applied. Do I have to write it directly to the database?

Thanks Tobi

Solution for me:

I did the steps above direct in the database with pgadminIII and 2 sql statements. I used the postgres user to access the database.

There was another problem with testing of the instant messenger I remember. If it is accessed from the same computer with two different browsers to test communication, there is still strange behaviour -> Best to test with two different machines, at least virtually. 

 

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So does this mean public user can only be activated if you can access the database directly and not when you're on ODOO SAAS *.ODOO.COM?

So does this mean public user can only be activated if you can access the database directly and not when you're on ODOO SAAS *.ODOO.COM?

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Hello, I was able to set the public user as active from the back-end in Settings > Users. You need to do an advanced Search and filter "Active = False" and then you can get it it's record and set it Active. So far, I have not needed to set a password for this user.

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Also I noticed that you want to make sure to refresh the page of the help-desk user's browser as it's session will expire after 15-ish minutes inactivity and the "Chat with us" button will disappear on the front-end if there are no active help-desk users online.

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same interest here. anyone?

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Same here! Somebody is able to create a new public user?

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