Helpdesk email confirmation

Question

When ticket is created in HelpDesk module the email confirmation is always sent in French
I would like the emails to be sent in  a language according to the settings of the clients who requested the ticket if the client exists in Odoo, or French if not found in the system

faOtools · Accepted Answer

Hi,
try to configure language of the email template (Ticket: Reception Acknowledgment?). It should be:
${object.sudo().partner_id.lang} Take into account that all other recipients (if they exists) would also receive this message in a partner language.
*UPDATE*
To construct complex structure, you should learn a little Mako: https://docs.makotemplates.org/en/latest/syntax.html
In your case it should be something like (not tested):

% if object.sudo().partner_id.lang ${object.sudo().partner_id.la

Alex · Answer

Thanks for the answer it was really useful... One more thing to ask if for example language doesn't exist for this particular user given the fact that it's his first time he is sending an email for ticket creation and object.sudo().partner_id.lang null or false Odoo would take some specific language like fr_CA for instance

Something like this?
If (object.sudo().partner_id.lang == true)
object.sudo().partner_id.lang
else
"fr_CA"
*UPDATE*
% if  object.sudo().partner_id.lang  ${object.sudo().par

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