Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
When client replies for closed ticket, it doesn't couse any actions from odoo.
Any notification, reopening ticket, adding activity. Nothing.
Just the answer show up in the ticket details and the operator does't know about it.
Stage of ticket don't change.
How to solve this problem?
It's basic functionality for helpdesk.
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
