Access Denied: Settings/Technical/Email/Emails [Odoo 12]

Question

Sadly I can't enter "Settings/Technical/Email/Emails" (menu_id=74&action=94) with my Admin account:
*"The requested operation cannot be completed due to security restrictions. Please contact your system administrator.
(Document type: Message, Operation: read)"*

Searching for e-mail/email or message didn't help to nail down the exact record rule (that is missing a read permission).

Did anyone have a similar issue?

Nihal KC · Answer

Hi @Ben schultz,
Did you find a solution for this. I'm having the same issue for a custom template i created.

Liyuan Li (liy) · Answer

Hi,
It is possible that the message is from/created by another user of the database. Then, you will need to activate the superuser as it's the correct way to view messages from others. The normal users, even with administration access, cannot read other's messages.

I hope this helps!

Zbik · Answer

Verify all administrator permissions. It is possible that one of them is incorrectly set or some checkbox is incorrectly marked.

Dhananjay · Answer

There might be some custom model you have inherited with documents and email model. And for that particular model you might have missed to right the access rights. Please check for inherited models and there access rights.

Hope this will solves your view access read issue.

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