Metalac a.d.

Key implementation features included:

1. Helpdesk - Implementation of a structured helpdesk system for managing support requests and ticket resolution. Multiple dedicated helpdesk teams were created to handle different categories of issues.

2. Timesheets - Deployment of the Timesheet app to log time spent on tickets and support activities, enabling better reporting and performance tracking.

This implementation enabled Metalac to improve internal service efficiency and accountability through centralized support and time tracking.