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odoo accounting v14 pos v15
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SMTP email server work well but can not send quotation email

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crmemailquotation
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刘洪凯

I am using Odoo 11.0-20180818 Community Version now and have done the SMTP settings, all the users can got the password reset emails.

But I found all quotations email displayed as the status of sent can not reach users' email accounts.

How can I check and resolve this problem?

Waitting for your help.

Thanks.

2
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Avatar
Manish Bohra
Best Answer

Hello , 

Please move to Preferences and on this screen Email Preference and check attached image i think it's help you

 

 

If you email field is blank than fill this and i thought your email working 

Please Check Below image and i am changes this in your outgoing email server please noted 


6
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Descartar
刘洪凯
Autor

It seemed problem not here

Manish Bohra

Please check..

刘洪凯
Autor

It seemed user email work well but can not send any quotation email, and the setting web page interface is not same as yours at the version of Odoo 11.0 Community.

Manish Bohra

Ok you have check in outgoing mail server..?

刘洪凯
Autor

yeah, outgoing mail server work ok and I can send a password reset mail to any user and all user can get that an email, but, when I created a quotation in the Sales APP and try to send this quotation to someone, it display on the the progress of "Quotation Sent", and nobody can get that a quotation mail.

Manish Bohra

Ok .. and you have changes code or default code?

刘洪凯
Autor

It's default

I have changed no any code

Manish Bohra

Can you provide your db access ?

刘洪凯
Autor

no problem

but I just installed a bitnami Odoo community version 11, where to create a db user account for u?

Manish Bohra

Just email me your db admin access

刘洪凯
Autor

or should you provide your email to me and I will create one account to you?

刘洪凯
Autor

I can not find your email address

Manish Bohra

i think you get my email in your previous notification so now i am remove from there.

刘洪凯
Autor

pls just wait a minutes..

Manish Bohra

yes sure we will ..

刘洪凯
Autor

thanks

email sent 2 u

but I found all the account messages displayed here

is there any secure problem...?

Manish Bohra

just delete your last message due to your security i will get this detail in my email.

Thanks and i will check and can i create any sale order ?

刘洪凯
Autor

yes you can

Manish Bohra

Can i create any sale order and one testing user also ?

Manish Bohra

can i create a new customer related to my email id ?

刘洪凯
Autor

no problem

Manish Bohra

hey.. will see in your email show this one

Mail Delivery Failed

Mail delivery failed via SMTP server 'None'.

SMTPSenderRefused: 440

Manish Bohra

Check below link

https://www.odoo.com/forum/help-1/question/mail-delivery-failed-via-smtp-server-none-127171

i think it's help you to solve your problem

Manish Bohra

i am also changes in your outgoing email setting like i am select TLS (STARTTLS) options but when i am try to send email than it's show connection out error like when server stop.

刘洪凯
Autor

pls wait...

Manish Bohra

Hello I am getting email now can you check please from your end.

刘洪凯
Autor

outgoing email settings been changed minutes ago when I tried config another odoo site,

pls check for me now I just corrected it.

thanks

Manish Bohra

my answer is updated please check and your problem solve using this.

刘洪凯
Autor

I can now get quotation email

刘洪凯
Autor

but what is the problem..?

刘洪凯
Autor

and now I still can not get the quotation ID of "SO009" email

Manish Bohra

yes i am getting new email.

Manish Bohra

There is problem your email delivery fail due to your smtp 'None'.

And i am search about than i will share a link with you and also configure in your outgoing email server and it's work.

and also my answer is updated you can check.

刘洪凯
Autor

email send to u

Manish Bohra

yes sure will send you there.

刘洪凯
Autor

problem still there when I set language to Chinese and send a Chinese version quotation

刘洪凯
Autor

It is not a SMTP config prblem, please retry to send the quotation of SO009, or SO008 to your email you can see problem still there

Manish Bohra

i am send you email please check

Manish Bohra

ok i will try for SO009 and SO008.

刘洪凯
Autor

Dear Mr. Manish Bohra thank u very much for finding out that is a problem due to something for language but there is really not a SMTP server config problem.

At the time when we discussing SMTP port been changed to TCP 25 and then I set back to the correct settings, by now, Chinese quotation problem still there.

Manish Bohra

ok in my answer i will suggest your SMTP port 25 you can check and i am try to change manish customer language to chinese and now i am get email but i will try for the same customer which one belong to SO009.

Manish Bohra

You want all email string in chinese language. ??

Manish Bohra

After language change i will create a new SO012 and i will get email.

刘洪凯
Autor

I mean when I switching my odoo user preferences to Chinese language and make a quotation, the problem will appear, NOT change customer's language to Chinese.

Manish Bohra

ok i will check from this end also.

Manish Bohra

Hey i am change odoo user preferences English To Chinese(HK) i am get email also you can check SO013

刘洪凯
Autor

NOT Chinese(HK), it is a English alias we don't know why.

pls change to Chinese Simlified or Chinese Traditional

Manish Bohra

Ok i will check for this one also

Manish Bohra

Hey I am change Preference Chinese(HK) To Chinese Simlified and i am also get email Please Check SO015

Manish Bohra

I think your problem is solved now.

刘洪凯
Autor

I will up vote you but not at port answer, currently SMTP port 465 SSL is my original setting, and there is no any 25 port

Manish Bohra

Ok

Avatar
刘洪凯
Autor Best Answer

I checked the  Email Preference and confirmed I have done this setting it seemed no help for me
@Manish Bohra


2
Avatar
Descartar
Manish Bohra

My answer is updated please check.

刘洪凯
Autor

My email field is not blank...

刘洪凯
Autor

I can not see any 25 port there

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