Sending VAT report to HMRC - What goes wrong, when an error message, saying "The client and/or agent is not authorised" pops up?

Question

In Accounting --> Reporting --> Audit Reports --> Tax Report, when trying to post UK VAT return statement to HMRC portal by clicking "Send to HMRC", the error message is displayed: "The client and/or agent is not authorised."
On user level, the access authorisation token is populated and valid.
What is the background of this issue?

Viktoria Emmer (vem) · Accepted Answer

This is related to an issue with the authorisation on the HMRC-site. The reason for this error message can be one of the following:

the client is not subscribed to MTD the agent is not subscribed to Agent Services the client has not authorised the agent to act on their behalf
(Further (more technical) info can be found on this link, too:  https://github.com/hmrc/vat-api/issues/157 [1] )
The fix is not related to any Odoo-functionality, but rather the API-credentials and the user token need to b

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