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accountingquickstartUKhmrc
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Viktoria Emmer (vem)

In Accounting --> Reporting --> Audit Reports --> Tax Report, when trying to post UK VAT return statement to HMRC portal by clicking "Send to HMRC", the error message is displayed: "The client and/or agent is not authorised." 

On user level, the access authorisation token is populated and valid.

What is the background of this issue?

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Viktoria Emmer (vem)
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This is related to an issue with the authorisation on the HMRC-site. The reason for this error message can be one of the following:

  • the client is not subscribed to MTD
  • the agent is not subscribed to Agent Services
  • the client has not authorised the agent to act on their behalf

(Further (more technical) info can be found on this link, too: https://github.com/hmrc/vat-api/issues/157)

The fix is not related to any Odoo-functionality, but rather the API-credentials and the user token need to be reviewed. These credentials have to be entered in this part of the user settings:



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