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Hi! I have Openerp ver. 6.1.1 installed on DSM Synology, I want to have email cases opened automatically from email gateway that gets mail from support@somemailserver.xxx. When I configure it to "create a new record crm.lead" it gets mail but it sends to Sales dashboard. When i choose crm.helpdesk, it doesn't happen nothing. Can anyone help me?

Regards!

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what module should we use?

When it looks like nothing happens, is there anything in the logfile? Don't know where to find that file on a Synology.

Best Answer

Hi Dritan,

you have chosen teh correct model 'crm.lead'. This setup works for me.

kind regards

Paul Pawri Group BV www.pawri.nl

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