DNCS
DNCS is a Belgian security and networking company providing integrated solutions such as smart cameras, access control, alarm systems, and network infrastructure. The company focuses on tailored, scalable systems that evolve with client needs.
The challenge
The main challenge was that Odoo would automatically create a new contact every time a ticket came in from an email address not already in the database, causing data pollution. Additionally, Odoo lacked features for moving or duplicating order lines, and it couldn't display planning in the customer portal. The chatter position was also inconvenient for many users, and there was no way to automatically detect maintenance contracts associated with tickets.
dear digital’s solutions
dear digital implemented a feature that automatically links customers to tickets based on their email domain, preventing the creation of unnecessary contacts. A tool was also added to easily move and duplicate order lines, improving sales management. Furthermore, a system was configured to identify if a subscription has a maintenance contract, and a customizable tool was deployed to adjust the chatter position for better user experience.
The results
Odoo now automatically detects and links customers to tickets based on their email domain, preventing the creation of new, incomplete contacts. The solution enables users to easily move or duplicate order lines within or across orders. The support staff can now instantly see whether a ticket is linked to an active maintenance contract, which marks a significant improvement.
