Hello,

I'm very new to odoo and trying it as a self hosted solution. Installation went fine, but I have issues on how to model our process. 

The end goal of what we are trying to achieve is to have all our customers data  (we are in B2C and have tens of thousands of customers) and customer communication in a single place (we communicate with customers via zendesk tickets, sendgrid promo emails, livechat app, etc so at some point I would look into how to pull that info back in odoo from 3rd parties, but this is far away in the future:) ).

The very first step (as I see it) would be to actually import customer data under contacts. And this is the first big roadblock.

Is there a way to actually edit the fields that are specific for a contact? I'm looking to bulk import a csv, and most of the columns/data that i have in csv can not be mapped to existing fields. Just one example is that we have the first and last name on different columns (sure in this case i could just unify the columns in csv first), but there are a lot of other data that simply doesn't match our model.

Or maybe i'm looking this from the wrong direction, should I actually build my own app using Studio instead?