Recently I activated automated action in order to send an email to the customer when the budget is about to expire. But the responses to the emails sent with action server have no traceability: they arent routed to the record that originated it.
My question is how do i do this?
How do I perform an action server that sends an email and answering that email the answer is routed appropriately to the record that originated it?
I read that I can use message_post () method but I don't understand how, and how I use a template with that.
Can somebody help me?
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All of that is configured perfectly. Users already use odoo to send messages and respond to customers.
My problem is another:
I configured a server action to send emails but when clients answer the system it doesnt associate it with the document that originated it.
What is the value of "Reply-To" in the messages ?
Hi Fabiana:
The following need to be in place for it to work:
1. mail.bounce.alias and mail.catchall.alias in System Parameters (Odoo)
2. Alias Domain (Odoo) : Settings > General Settings > External Email Servers
3. Outgoing and Incoming Email Server configurations (Odoo)
4. Create your catchall and bounce email id's in your Email provider's system
Here's one of my older posts on this topic that provides more details.
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