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When we send an order for so a customer can fill out as HTML, the customer can reply, but we cannot see the order without downloading the attachement. However the full email can be viewed under: Settings/Email/Messages.
The xml on the form is: <field name="message_ids" widget="mail_thread"/>. Anyone know what can be changed to see the entire message?
Thanks
Hello,
This is bug in the mail_thread,py.
I was able to reproduce the issue. It is a bug. Any mail client that has the option when composing a message: Increase quote level: indents each email reply -within limits- so that it is visually easy to identify to whom belong a block of text;
This option is on by default on most email clients, gmail, os x mail, etc. Support is working on a fix.
This will cause the orginal email to be an attachement.
Issue has been resolved in v8, v7 a push was made, but still has errors, odoo says update soon.
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Just to update, you cannot see the original email. Checked the runbot, same. But when I send messages to my odoo account I can see the full email, including the entire history? So it is possible.