customer does not appear in helpdesk ticket creation.

Question

i have created a new contact (res.partner)
Image [1]
In helpdesk when i create a new ticket then in customer field the contact does not appear.
Image [2]
im wondring why its not appearning there is not any customization
i have check the domain for this as well and strange thing is that it appear in when search more but not in simple many2one dropdown why?

[1] data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAABN0AAAGMCAIAAABh2kMpAAAgAElEQVR4Aezdi3Mc1YH3/f0LtlKpVJJ9vbtvpZ591u+Wspu48pSp9+Wy2QR2IaECC

_ALI · Answer

no multicompany is not enabled.

Midhun M M · Answer

If multi-company is enabled, did you create the contacts in the same company or a different one?

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