Unable to send email after clicked retry on Mass Mailings

Question

I sent email from Mass Mailings 250 email but it successfully sent just only 50 email
3 days ago, It's still show 200 emails could not be sent.
I tried to click "Retry" many times, It's still show 200 emails could not be sent.
I test to send a new mail list around 10 email, all email can be sent successfully.
Why it cannot send the remaining 200 emails when I click retry?
How to fix it?
Anyone please advise.

Ermin Trevisan · Answer

You should also check the log entries, it might well be that your SMTP provider for example throttles your mail output.

Pinakin Nayi (pna) · Answer

In mass mailing, mails are planned to sent mail(probably after 1 hour and all are in queue). To trace the issue you can login with admin user and activate debug mode, now in Setting > Technical > Email > Emails menu and you can see all the planned mails. You can also check scheduler for mass mailing(To check : Setting > Technical > Automation > Scheduled Actions)

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