Hi all,

We have a unique business scenario that we need help to put in a good workflow.

We use Field Service app to manage routine servicing of our hire machines for customers.

As part of our hire agreement, we cover the cost of the service, and any consumable items used during the process.

Right now Field Service will automatically create a SO to charge the customer, but we don't want to do that.

So what we do is apply an analytic account to trace the cost in the FS Task, then change the customer on the SO to our own company i.e charging ourselves, and once the invoice is raised we make it $0. But this is an ineffective process for a number of reasons.

Can anyone make a suggestion in how we can monitor the internal costs of a field service hire intervention, which also allows us to remove parts from stock without charging the customer or ourselves?