Hi ,
We have a problem due to an error in the use of the Expense Claim module by an employee. The problem arose at the time of booking and recording the payment. The employee had got into the habit of booking the expense report, and immediately opening the accounting document to record the payment, rather than recording the payment in the expense report.
It turns out that, by doing this, several expense reports end up without the words "in payment" or "paid". We also have the impression that the lettering is imperfect.
We thought that extracting these expense reports and putting them back in draft form before re validating would solve the problem. But in fact this creates other invoices with zero amounts and we multiply the chances of errors with the possible creation of duplicates.
Thank you for your help in plugging the loopholes and for any comments you may have That could help us overcoming this
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