Helpdesk: Create ticket in team B via email from team A

Question

We are using the Helpdesk module in Odoo 13.0, and we want to create a ticket via an email between teams.
In our processes, we need to trigger a standardized process in team B - that is started with an inbound email - via email from within a ticket process in team A. We can send out the email from team A, see the email in our exchange server - but the email never generates a ticket in team B. When we send the email directly from outside Odoo the ticket is generated.
Is there any way to configure

Cybrosys Techno Solutions Pvt.Ltd · Answer

Hi,
Please refer to this blog  https://www.cybrosys.com/blog/how-to-manage-helpdesk-tickets-using-odoo-15 [1]
Hope it helps.

[1] https://www.cybrosys.com/blog/how-to-manage-helpdesk-tickets-using-odoo-15

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