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Is it possible to exchange products if shoper makes a mistake in order and i want to exchange the product instead of refunding and creating a new pos order.

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Hi,

Here is an app which may satisfies your requirements:
https://apps.odoo.com/apps/modules/16.0/product_exchange_pos_sys/

Hope it helps

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Isn't this a standard functionality in V16? If you click refund in PoS and select the order and product to refund prior to processing payment you can always add products to that order

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