Hello,
How can i make edit and delete button invisible for users after request has been created and submitted?
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What about setting a flag like submitted=True/False? You can set it in controller and check it on the website.
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Odoo 11 Hide EDIT & DELETE
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You can override (create,delete and write) method and raise validation to prevent users to delete or create record.
Reference: http://learnopenerp.blogspot.com/2017/11/how-to-override-odoo-functions.html