Hi,
We have a problem with Odoo POS version 15 enterprise. We can not close the POS session at the end of the day due a draft entry, message we got: "your entries must contain one and only one debtor/debt account"
Could be the reason some transactions have been made on the POS with settlement of outstanding invoices of debtors, with moeny receiving by the PIN terminal, as only these payments have two lines showing. However the PIN payment is not linked to a debtor account but to a suspense account pending transactions, I don't understand why I get the message that there are more than one debtor account showing in these lines (if this is the problem or what type of accountnumbers should be the right ones?)
On the order in the POS you can see only by the section payments these two lines:
Date Payment methode Amount
04-01-2023 15:48 on account -199.99
04-01-2023 15:48 Pin terminal 199.99
I can't find almost no documentation on what accountnumbers you must use everywhere in the POS settings with the payment providers. Do somebody know to find more information about this?
I hope somebody has experience with registering payments in the POS of already outstanding invoices and can tell me if above is the problem or not and what I can do to fix it, as I can't get into the payment method or to change these POS orders.
Thanks in advance!
Sjaak
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Bu soru işaretlendi
It seems you're facing an issue in Odoo POS v15 when trying to close the session due to a draft entry error related to debtor/debt accounts. The problem might be linked to settling outstanding invoices using a PIN terminal.
To resolve:
- Check settlement transactions for correctness.
- Confirm the PIN payment is associated with the suspense account.
- Review and correct POS settings, especially payment providers.
If documentation is lacking, seek Odoo support or community forums for insights. Ensure transactions are appropriately configured, and if necessary, adjust them to link correctly to debtor accounts.
Hi,
Did you find any solution ? I have the same problem and I'm stuck.
I've tried to reproduced thie error on a test database. The error is repeated when there's a significant difference in the cash register at closing. But now I don't know what to do and my till is blocked!
Hi Waleed,
We don't use extra custom modules with the POS module. There are some rework in other modules but that is something done by a collegue company, we are involved for the bookeeping. For me it seems that it really as something to do with the payterminal transactions and payment of older invoices. I will try to find the Odoo log file.
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Üye Ol
You can check the Odoo log file to get more details about the error. I searched for error message and can't find it in Odoo code, are you using any custom modules?