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Thanakiat Hasadinpaisal

I am using the Odoo app in iPhone. When scanning barcode for operation, it is showing an error. When I am using my desktop to scan, it works fine. How do I resolve this?


UncaughtPromiseError > NotSupportedError

Uncaught Promise > The operation is not supported.

Occured on sahamitr.odoo.com on 2025-05-16 04:42:36 GMT

NotSupportedError: The operation is not supported.
    play@[native code]
    playSound@https://sahamitr.odoo.com/web/assets/e84378b/web.assets_web.min.js:20619:107
    @https://sahamitr.odoo.com/web/assets/e84378b/web.assets_web.min.js:20620:131

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Thanakiat Hasadinpaisal
Autor Melhor resposta

Yes, I am using the official app and the error occured.

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Cybrosys Techno Solutions Pvt.Ltd
Melhor resposta

Hi,


This issue happens because mobile browsers on iPhone (like Safari or Chrome) have certain limitations that affect barcode scanning in Odoo’s web interface.


The easiest and most reliable solution is to use the official Odoo mobile app available on the App Store.


    The Odoo app is built to work smoothly on iPhones and handles barcode scanning better than mobile browsers.


    It avoids common browser-related errors you see when scanning barcodes via Safari or Chrome.


    Using the app improves performance and reliability for operations like inventory and warehouse management.


You can download the official Odoo iOS app here:


https://apps.apple.com/us/app/odoo/id1272543640



Hope it helps.

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Thanakiat Hasadinpaisal
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Yes, I am using the official app when the error occurred.