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Hello,

We are experiencing an issue in Odoo 17 regarding product variants.

On the website, when a customer selects a product variant (e.g., size S or M), the selection is displayed correctly in the cart and order summary. However, when the order is created in Sales → Orders, the order lines only show the product name, without the selected variant attributes. This makes it difficult to fulfill orders correctly.

Details:

  • The product attributes are configured to Generate Variants
  • Variants are visible and selectable on the website
  • Variants are active in Sales settings
  • The issue occurs only in Sales Order lines (attributes are not shown)
  • We expect the line to show something like: Product Name (Size: M)

Could you please advise what configuration or fix is required to ensure the selected variant is properly displayed in Sales Orders?

Thank you in advance.

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Najlepsza odpowiedź

Enable either Product Variant (actual Variant link) or Description (Text) in the Sale Order Line list options:


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