Odoo database isn't pinging

Question

Hi everyone, my odoo system is deployed on odoo on premise means it is deployed on custom server, and my accountant send me the message that my database is not pinging, can you please help me what is it? and how can I fix database ping problem!.

Ray Carnes (ray) · Accepted Answer

https://www.odoo.com/documentation/master/administration/on_premise.html#common-error-messages-and-solutions [1]
As the update notification must be able to reach Odoo’s subscription validation servers, ensure your *network and firewall settings* allow the Odoo server to open outgoing connections towards:
Odoo 18.0 and above: services.odoo.com on port 80 Odoo 17.0 and below: services.openerp.com on port 80  These ports must be kept open even after registering a database, as the update notificatio

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