Skip to Content
Menu
Musisz się zarejestrować, aby móc wchodzić w interakcje z tą społecznością.
To pytanie dostało ostrzeżenie
3 Odpowiedzi
7312 Widoki

Hi,

I want to add the customer as a follower, using the helpdesk email partner email field, that is dropped in when select the partner. So that the customer is subscribed to the helpdesk record and gets a copy of the messages sent via "messages".

Can anyone help to the best way of doing this?

Awatar
Odrzuć

Hello, Did you tried my solution ? is it worked ?

Najlepsza odpowiedź

You may subscribe any partner to any object. Just push the button 'invite' in the top left corner. Be cautious: when sending a notification to your partner Odoo generates a signup url for the portal.

Besides, this module may be helpful to your purposes: https://apps.odoo.com/apps/modules/9.0/compoze_no_auto_subscribe/


Awatar
Odrzuć
Najlepsza odpowiedź

Hello,

First of all I am very disappointed by looking on the unrelated answers over here.

Here I put my thoughts with hope that you are a Odoo technical programer.

Actully functionally this is not possible unless there is some custom module developed for this feature. Only fields which are related to "res.users" class, they can be added to auto subscribe by configuration in Odoo.

*Important Tip* : Any field which is related to "res.users" class they can be easily added into auto subscribe by inherit this method :  _message_get_auto_subscribe_fields ( Your class must extend mail.thread ) 

However Partner field in Helpdesk form is related to "res.partner" class, so you have to develop custom code with override the write method like as follows,

In your custom module extend the crm.helpdesk object and add following method,

    def write(self, cr, uid, ids, values, context=None):
        """ Override to add case management: open/close dates """
        if values.get('partner_id') :
            self.message_subscribe(cr, uid, ids, [values['partner_id']], None, context=context)
        return super(crm_helpdesk, self).write(cr, uid, ids, values, context=context)

You have to override create method as well. So at the creation time, Selected Partner will automatically add in the followers area.

By adding above write method in your custom program, when you edit Partner in Helpdesk screen, the new partner will automatically added in followers area.

This is code which is tested and from one of my custom modules. So I am sure it will work.

Good Luck ! Let me know the result !

Hope this helps,

Awatar
Odrzuć
Powiązane posty Odpowiedzi Widoki Czynność
0
mar 15
8676
0
mar 25
1557
0
paź 24
1510
1
wrz 24
1636
1
sie 24
1744