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Colton Griffin

Good morning, looking for any suggestions with the below use case.  We are located in the US.


We have Odoo POS deployed in a restaurant. The restaurant has 4 POS registers currently and will add 2 more soon.

2 of the registers are manual registers used by cashiers, the other 4 are self service kiosks. We are using Stripe terminals for all registers.

We want every register/terminal to prompt the customer to add a tip to their order.

We've tried to configure this, but this is what we are running into currently:

1) manual registers will add a "add a tip screen" during payment collection, but the cashier has to fill that out or turn the register to the customer. Can the stripe reader itself prompt for tip instead. My second question regarding this scenario: Can a 'customer display' prompt the customer for tip?

2) The Self Service Kiosks never prompt the customer to leave a tip. Is it possible to get the tip screen to appear on the self service kiosks during payment?

3) We tried setting a global configuration in Stripe to prompt for tips on the Stripe readers. This does work, however, we distribute tips to the employees daily via cash from the drawer. So the staff/manager needs access to the tip data to know how much to provide each restaurant employee. By managing tips in stripe and not odoo, now noone has any insight into the tips collected except the owner.

Looking for suggestions on this.

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Cybrosys Techno Solutions Pvt.Ltd
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Hi,


1) Manual Registers: Prompting for Tips via Stripe Reader or Customer Display

You're right that in the current setup, the "Add a Tip" screen appears on the POS interface and must be filled by the cashier unless the device is turned to the customer.


Recommendation: Enable customer-facing displays for the manual registers and use the Odoo tip screen from there. This gives the customer control and maintains all tip data inside Odoo.

2) Self-Service Kiosks Not Showing Tip Prompt

You’ll likely need custom development or a third-party module to:

       - Enable the tip screen for the self-service POS UI.

       - Capture the tip as part of the POS order before payment is initiated.


3) Using Stripe’s Tip Prompt  but Losing Tip Tracking in Odoo

This is a trade-off many restaurants face. When tips are handled only by Stripe, they don’t show up in Odoo POS orders, which:

        - Breaks tip transparency for staff.

        - Makes daily tip reconciliation and distribution manual or inaccessible.

It’s best to keep tip calculation and collection within Odoo, and only send the final charged amount (including tip) to Stripe for payment.


For further details, configuration steps, and real-world examples, please refer to the following.


* https://www.odoo.com/documentation/18.0/applications/sales/point_of_sale/restaurant/tips.html#:~:text=To%20allow%20tipping%20in%20your,Sale%20%E2%80%A3%20Configuration%20%E2%80%A3%20Settings.


* https://www.cybrosys.com/blog/how-to-configure-restaurants-in-odoo-17-point-of-sale


* https://www.youtube.com/watch?v=PgXcpzO0P1c


Hope it helps

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