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Hi,

we ordered the product A with 23,000 qty but the logistics dpt. wrongly received Product B in addition the product B which is the product that we didn`t order.  What can be done for the product that we received wrongly? There`s a return button in the receipt but how can we solve this? I tried to edit the receipt but it doesn`t allow to extract the unwanted product in the receipt since it`s transmitted to logistics provider and its status is Done.


regards,

Armağan


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Najlepsza odpowiedź

Hi,

Currently, you have ordered product A. But, you received both products A and B. Since you have validated the receipt, the stock of those products will be added to the inventory. Now, you can't edit the quantities in that receipt. But, you can use the 'Return' button to return product B. Once you click on the 'Return' button a wizard will be opened. The products in the receipt with their done quantities will be listed in it. You can edit the quantities to be returned. But, in this case, you have to remove product A from it using the trash icon. Then, click on the "Return' button to create the reverse transfer for product B. The stock of product B will be removed from the inventory on validating the transfer.

Regards

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