Why incoming emails do not appear in inbox view?

Question

incoming emails do not appear in the inbox view; instead I can trace them thru the configuration menu under the emails sub menu.
Which parameters should I modify? probably under the incoming gateway settings; but how?
Could someone advise me?

Dhinesh · Answer

*Hi, Goto Technical->Email->Messages. If u find any emails fetched from your mail id means open those mails and view the recipients name.*

*Only OpenERP users that supply their email address and password to the Configuration can fetch the unread messages in their inbox and will appear in the Messaging Module. As I have read, OpenERP will fetch every 5 minutes but you can press Fetch Now to force the fetch.*

*From your screen shot there is no user in the recipient menu. You have to create a

michel Guénard · Answer

Hi Dhinesh
recipient name was a partner having our company email address. This partner was setup as a test. I now changed its email with a modofied address
Below the screen view of the latest email received and appearing only under the email view of the config menu. This email is not appearing under the main inbox view.

spamasjega · Answer

I have similar problem.
As you can see from the picture, customer mail is not attached to the Partner profile.
Related Document Model none
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