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Because right now, technical questions are mixed with functional ones, and that isn't very tidy.
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
A better search facility would be a great start! - the one above is
$#!£(that will test the none native English speakers!) I find using Google better!A topic section or category is one more piece of information users need to enter when they ask a question. I wonder if they would enter it. Many people don't fully use the tag structure already available.
In my opinion having a drop down list of two values "Technical" and "Functional" is not a hard choice, I think these are the main topic categories that come up in this platform.