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I'm testing new mass_mailing module on Odoo 8, but can't figure it out how to enable tracking if client opened and or replied to email? I Configured mass mailing to send to multiple contacts, but it only tracks if mail was sent to them. If I open email or reply to valid email provided in 'reply to', it does not update information and always show that 0 letters were opened and replied.
What am I missing?
Sveikas Andriau (Hi Andrius),
Did you try set up incoming mail server? Opened/Replied stats for me is working.
Paulius can you check all the details then? Such as % opened and % responded etc? I've made a topic about this too with more explenation and details here too; https://www.odoo.com/forum/help-1/question/mass-mailing-campaigns-do-not-track-opened-and-replied-e-mails-64705
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did you find the solution?
I'm having the exact same problems, this does not seem to be tracked. I've made a topic about this too.. https://www.odoo.com/forum/help-1/question/mass-mailing-campaigns-do-not-track-opened-and-replied-e-mails-64705