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Issue with Granting Portal Access to existing contacts

4 Replies

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Euro Vapour Ltd

Hoping someone can help me with this. I'm running Odoo V12 CE. When I go to grant portal access to an existing contact (action>grant portal access), I get the below error. However, if I go on to our website and register a new account (sign in>don't have an account), Odoo creates both a new customer record and a related portal user account as it should.

Any ideas what could be going wrong? I'm not highly technical, so the use of simple words would be appreciated :-)

Many thanks in advance

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 654, in _handle_exception
    return super(JsonRequest, self)._handle_exception(exception)
  File "/usr/lib/python3/dist-packages/odoo/http.py", line 312, in _handle_exception
    raise pycompat.reraise(type(exception), exception, sys.exc_info()[2])
  File "/usr/lib/python3/dist-packages/odoo/tools/pycompat.py", line 87, in reraise
    raise value
  File "/usr/lib/python3/dist-packages/odoo/http.py", line 696, in dispatch
    result = self._call_function(**self.params)
  File "/usr/lib/python3/dist-packages/odoo/http.py", line 344, in _call_function
    return checked_call(self.db, *args, **kwargs)
  File "/usr/lib/python3/dist-packages/odoo/service/model.py", line 97, in wrapper
    return f(dbname, *args, **kwargs)
  File "/usr/lib/python3/dist-packages/odoo/http.py", line 337, in checked_call
    result = self.endpoint(*a, **kw)
  File "/usr/lib/python3/dist-packages/odoo/http.py", line 939, in __call__
    return self.method(*args, **kw)
  File "/usr/lib/python3/dist-packages/odoo/http.py", line 517, in response_wrap
    response = f(*args, **kw)
  File "/usr/lib/python3/dist-packages/odoo/addons/web/controllers/main.py", line 966, in call_button
    action = self._call_kw(model, method, args, {})
  File "/usr/lib/python3/dist-packages/odoo/addons/web/controllers/main.py", line 954, in _call_kw
    return call_kw(request.env[model], method, args, kwargs)
  File "/usr/lib/python3/dist-packages/odoo/api.py", line 749, in call_kw
    return _call_kw_multi(method, model, args, kwargs)
  File "/usr/lib/python3/dist-packages/odoo/api.py", line 736, in _call_kw_multi
    result = method(recs, *args, **kwargs)
  File "/usr/lib/python3/dist-packages/odoo/addons/portal/wizard/portal_wizard.py", line 59, in action_apply
    self.user_ids.action_apply()
  File "/usr/lib/python3/dist-packages/odoo/addons/portal/wizard/portal_wizard.py", line 146, in action_apply
    wizard_user.with_context(active_test=True)._send_email()
  File "/usr/lib/python3/dist-packages/odoo/addons/portal/wizard/portal_wizard.py", line 187, in _send_email
    template.with_context(dbname=self._cr.dbname, portal_url=portal_url, lang=lang).send_mail(wizard_line.id, force_send=True)
  File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_template.py", line 547, in send_mail
    mail.send(raise_exception=raise_exception)
  File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_mail.py", line 258, in send
    smtp_session.quit()
  File "/usr/lib/python3.5/smtplib.py", line 978, in quit
    res = self.docmd("quit")
  File "/usr/lib/python3.5/smtplib.py", line 419, in docmd
    self.putcmd(cmd, args)
  File "/usr/lib/python3.5/smtplib.py", line 366, in putcmd
    self.send(str)
  File "/usr/lib/python3.5/smtplib.py", line 358, in send
    raise SMTPServerDisconnected('please run connect() first')
smtplib.SMTPServerDisconnected: please run connect() first

Chris Leray

Hi everyone,

When we open the portal grant access window, we have to select each customer one by one to give them the access, any idea on how we could have the checkbok checked by default ?

I have more than 5000 customer and I dont wanna to one by one..

thanks

Fernando

It's the same with me:

Error:

Odoo Server Error

Traceback (most recent call last):

File "/usr/lib/python3/dist-packages/odoo/http.py", line 654, in _handle_exception

return super(JsonRequest, self)._handle_exception(exception)

File "/usr/lib/python3/dist-packages/odoo/http.py", line 312, in _handle_exception

raise pycompat.reraise(type(exception), exception, sys.exc_info()[2])

File "/usr/lib/python3/dist-packages/odoo/tools/pycompat.py", line 87, in reraise

raise value

File "/usr/lib/python3/dist-packages/odoo/http.py", line 696, in dispatch

result = self._call_function(**self.params)

File "/usr/lib/python3/dist-packages/odoo/http.py", line 344, in _call_function

return checked_call(self.db, *args, **kwargs)

File "/usr/lib/python3/dist-packages/odoo/service/model.py", line 97, in wrapper

return f(dbname, *args, **kwargs)

File "/usr/lib/python3/dist-packages/odoo/http.py", line 337, in checked_call

result = self.endpoint(*a, **kw)

File "/usr/lib/python3/dist-packages/odoo/http.py", line 939, in __call__

return self.method(*args, **kw)

File "/usr/lib/python3/dist-packages/odoo/http.py", line 517, in response_wrap

response = f(*args, **kw)

File "/usr/lib/python3/dist-packages/odoo/addons/web/controllers/main.py", line 966, in call_button

action = self._call_kw(model, method, args, {})

File "/usr/lib/python3/dist-packages/odoo/addons/web/controllers/main.py", line 954, in _call_kw

return call_kw(request.env[model], method, args, kwargs)

File "/usr/lib/python3/dist-packages/odoo/api.py", line 749, in call_kw

return _call_kw_multi(method, model, args, kwargs)

File "/usr/lib/python3/dist-packages/odoo/api.py", line 736, in _call_kw_multi

result = method(recs, *args, **kwargs)

File "/usr/lib/python3/dist-packages/odoo/addons/portal/wizard/portal_wizard.py", line 59, in action_apply

self.user_ids.action_apply()

File "/usr/lib/python3/dist-packages/odoo/addons/portal/wizard/portal_wizard.py", line 146, in action_apply

wizard_user.with_context(active_test=True)._send_email()

File "/usr/lib/python3/dist-packages/odoo/addons/portal/wizard/portal_wizard.py", line 187, in _send_email

template.with_context(dbname=self._cr.dbname, portal_url=portal_url, lang=lang).send_mail(wizard_line.id, force_send=True)

File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_template.py", line 547, in send_mail

mail.send(raise_exception=raise_exception)

File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_mail.py", line 269, in send

smtp_session.quit()

File "/usr/lib/python3.5/smtplib.py", line 978, in quit

res = self.docmd("quit")

File "/usr/lib/python3.5/smtplib.py", line 419, in docmd

self.putcmd(cmd, args)

File "/usr/lib/python3.5/smtplib.py", line 366, in putcmd

self.send(str)

File "/usr/lib/python3.5/smtplib.py", line 358, in send

raise SMTPServerDisconnected('please run connect() first')

smtplib.SMTPServerDisconnected: please run connect() first

Euro Vapour Ltd

Author

I thought about outgoing server settings. The server itself is a Google server. And Odoo has no issues sending other emails and when I create internal users, it has no issues with sending an invitation email to those users. So if it is that, I'm unsure of what it could be with the settings of the SMTP configuration that could be causing an issue with this one specific task of granting portal access to existing contacts.

Also, it should be noted that if I revoke portal access from a contact that already has it, I get the same error message if I try to restore their portal privileges.

Ermin Trevisan

Did you read the error message and check your SMTP server/settings? Odoo needs to send an invitation mail.

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