Hello,

In the Help Desk application, we have setup an email alias: saleshelp@ our domain - to create a ticket when an email is received.

When sending an email to this domain to test it, the email is bouncing back as undeliverable with this message: "A delivery loop was detected which causes this email to be undeliverable."

Note that our custom domains are configured in Odoo; and incoming and outgoing emails do work from the catch-all email in other applications (sales, purchases, accounting, etc.)

Does this email alias have to be created outside of Odoo? (In G-Suite?)

Big thank you to any support in advance! Let me know if I missed any information in describing the issue.