Skip to Content
This question has been flagged
xmlhelpdesk
2 Replies
8606 Views
Avatar
Vj

I am new to OpenERP. I have successfully installed OpenERP-7.0 in Ubuntu server(local machine). I have edited some files in helpdesk module in below path in menu

Sales => Configuration = > Helpdesk => Categories

I have edited helpdesk files in below path

opt/openerp/server/openerp/addons/crm_helpdesk/crm_helpdesk_view.xml

but my changes are not reflecting in the front-end on the above menu.

so shall i need to do anything for changes reflection in frontend?

I need to customize theme & some other functionality in helpdesk module.

Any help my appreciation.

Thanks All.

Avatar
Discard
Avatar
patrick
Best Answer

If you change the xml-code of a screen, you have to reload that module.

In your case, it is better to create a new module, and do the changes to the file within that module.

Next step is to copy the module to the /addons directory, followed by a load (or reload) of your module (Settings -> Update Modules List, than Settings -> Installed Modules, and search for the name of your module).

Avatar
Discard
Vj
Author

How to change the table header, table rows(Odd Row/Even Row) CSS in Helpdesk/Categories displaying table?

patrick

What do you mean by your question? To change the description of the column you have to change things in the code. But it might be better to post a new question, because that is not related to the original question.

Avatar
Best Answer

Try to stop OpenERP server and then restart server with:

openerp-server -c path_to_config_file -u crm_helpdesk

That line means start openerp server using config file (-c path_to_config_file) and update module crm_helpdesk (-u crm_helpdesk)

Edit: First generate a config file:

openerp-server -s -c <config_file_path>

replace tagged code with a path to file where your config file will be.

Then:

openerp-server -c <config_file_path> -u crm_helpdesk

replacing tagged code with path to your now existing config file path. This line starts server with parameters in config file and updates "crm_helpdesk" module.

Avatar
Discard
Vj
Author

openerp@testdev:~$ /opt/openerp/server/openerp-server -c path_to_config_file -u crm_helpdesk Usage: openerp-server [options]

openerp-server: error: The config file 'path_to_config_file' selected with -c/--config doesn't exist, use -s/--save if you want to generate it openerp@testdev:~$

Perhaps you used "path_to_config_file" literally? That file must exist on your system, you need to first generate it. Stop your openerp server, then start it with "openerp-server -s -c <config_file_path>" , replace <config_file_path> with f.e. ".my-config" to create a config file in current directory. Then start server as described in my answer, only without "-s" and -c .my-config (if starting from same directory where your config file is).

I mean when you have generated your config file, start server with "openerp-server -c .my-config -u crm_helpdesk , this is documented in version 6.1 install documentation at http://doc.openerp.com

Vj
Author

Thanks...... Where the code found in list view and form view for Helpdesk/Categories?

Don't know, sorry. That should probably be a separate question.

Related Posts Replies Views Activity
[UA GuíA pArA ApOyo^@]¿Cómo hablo con alguien de United? #UAA TELEFONO
helpdesk
Avatar
0
नव॰ 25
2
¿Cómo puedo hablar con una persona en Aeroméxico 4718?
helpdesk
Avatar
0
नव॰ 25
3
Sales Order and Invoice Warning Messages in Helpdesk Solved
helpdesk
Avatar
Avatar
1
अग॰ 25
914
Enable Counters in odoo what is the use of it Solved
xml
Avatar
Avatar
1
मार्च 25
2621
Support Process Blueprint functionality in Odoo (Same as Zoho desk Blueprint) | Odoo v17
helpdesk
Avatar
0
मार्च 25
2314