Hello...new here and trying to pick things up as quickly and efficiently as possible but have been pretty impressed so far.

My question is related to my Customers list.  Currently, in QBO, because of the nature of our business, all of our 'Customers' are list by a lot number; say 123-123 but also have their name(s), phone numbers, address and companies (if associated) associated.  I do this because the lot number stays the same, even if the individual changes which makes it an easy search for me and keeps all records tidy to the lot.

In Odoo, when I imported all my contacts, I put the lot number in the 'tags' section, as it seemed the only appropriate field, but for the life of me, I can't get the search field to consistently find them by tag, nor can I search that field when creating an invoice.

Is there a better way to set this type of customer up, perhaps the lot number is the customer name and customer name goes in business name?

Hope I'm making some sense here!