Zip Auto

At Zip Auto, a trusted name in the automotive spare parts retail sector in Lomé, Togo, we partnered with HAK Technologies to implement a tailored Odoo ERP solution that has transformed how we operate, serve customers, and plan for future growth.

Our Odoo-powered automation has delivered major business advantages:

Reduced manual work hours by up to 60%, freeing our team to concentrate on strategic initiatives, customer engagement, and expanding product lines

Seamless SMS and email integration, enabling real-time communication with customers regarding order status, delivery tracking, promotions, and service updates—creating a transparent and reliable customer journey

Enhanced customer relationship management through Odoo CRM, with intelligent workflows for lead tracking, follow-ups, and personalized service, resulting in higher customer retention and loyalty

Accurate and real-time inventory control, helping us manage thousands of auto parts efficiently across multiple locations, reduce stockouts, and optimize purchasing with automated reorder rules

Connected and efficient Point of Sale (POS) operations, streamlining sales processing, managing returns, applying discounts, and syncing directly with inventory and accounting systems

Smarter purchasing and supplier management, allowing us to analyze vendor performance, automate RFQs, and improve lead times—especially for imported auto parts

Fully integrated accounting and invoicing, offering automated journal entries, real-time profit/loss reports, and simplified tax management for local compliance

Advanced business intelligence through custom dashboards and analytics, giving our leadership team clear insights into top-selling products, daily sales, customer behavior, and financial health

Improved after-sales support with the Helpdesk module, where customers can submit warranty requests or inquiries and receive timely resolutions through an organized ticketing system

This comprehensive digital transformation has positioned Zip Auto as a modern, efficient, and customer-focused retail business in Togo's competitive auto parts market. With Odoo ERP at the core of our operations, we are now fully equipped to scale, innovate, and lead the industry into the future.