In this video, learn how to configure live chat settings, join a live chat channel, use canned responses, and create a ticket from a live chat conversation. 00:00 Intro 00:30 Set live chat preferences 01:55 Joining a channel 02:18 Managing Chat requests 04:00 Creating a ticket 05:05 Conclusion **Check out more Odoo tutorials** - Chatbots tutorial - Helpdesk playlist **App documentation** - Helpdesk docs - All Livechat docs **See what Odoo can do for you!** - Schedule a demo - Start a free trial