V15 Upgrade - Website (Recaptcha Error)

Question

Hi everyone,

We are in the process of upgrading our V14 to V15. After several months of back and forth replies with Odoo Support, we are still facing issues with our website form and recaptcha.

The error is "The reCaptcha token is invalid."

The Recaptcha keys were the same as the ones we have in V14 and we are using the same domain, therefore it should still work for V15.

It would be great if anyone can shed some light or share their experiences on this issue.

Thank you so much.

Regards,
A

Robert Förster · Accepted Answer

Hi Fernando,
Thank you very much for your answer regarding the head label - we had the same issuein v16 (a database that has been migrated since v13).
Just as an additional comment to your answer - the incorrect view is the "web.frontend_layout"-view. We copy&pasted the view from a fresh installation of Odoo and it worked.

-Robert

Fernando Milesi · Answer

Hi. In our case we have an old script in /head /label (inserted from website editor). The script was aimed to enable livechat. So we deleted it and recaptcha starts to be loaded (you can inspect if it is loadad showing the sources tab in browser dev console). Regards. Fernando.

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